Online Marketplace Warranty Limitations Policy

Grandstream Networks, Inc. (“Grandstream”) prohibits its certified partners from selling the Grandstream products identified below through online market-places including but not limited to sites operated by Amazon and its international affiliates, eBay, Walmart, Craiglist, Etsy, Souq, Mercado Libre, Alibaba, Yandex, OLX, and other similar sites and properties (“Prohibited Channels”):

    UCM series IPPBX

    GVC32xx series video conferencing system

    IPVT10 enterprise collaboration server

    GDS37xx series door system

    GXV33xx series enterprise video phones

    WP8xx series enterprise WiFi phones

    GXW450x series digital voip gateways

    GRP26XX series IP phones

    GSC35XX series IP intercom and speakers

    GWN76xx series wireless access points


Please note that if you are an end user that has obtained your Grandstream products through Prohibited Channels, Grandstream may not honor the warranty or license for your products. End users interested in purchasing the above products from Grandstream’s authorized certified partners, please contact us via the following email address:

    For Europe, Middle East and Africa,

    For North America,

    For Latin America,

    For Asia Pacific,

Policy last revised: February 6, 2020

 Download Policy Here